Privacy Policy

When you access our website, Change PDF Online (changepdfonline.com), we automatically collect certain information from your device. This includes cookies, language preferences, time zone, device type and model, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and other unique identifiers (such as IDFA and AAID). Additionally, we gather data about your interactions with the website. This information is necessary to provide our services, analyze customer behavior on our platform, and measure the effectiveness of advertisements.

To deliver services, enhance the website experience, and serve ads, we utilize third-party solutions. Consequently, your data may be processed through tools developed by Amplitude, Appsflyer, Facebook, Firebase, Google, Hotjar, PayPal, Solid, TikTok. This means some data may be stored and processed on the servers of these third parties. This allows us to:

Provide services: For example, enabling users to edit text within PDF documents.
Analyze interactions: Understand user behavior, such as purchase frequency and product views.
Serve and measure advertisements: Display ads targeted to specific groups, like users who have made a purchase.

For more details on how we handle your data, including your privacy rights and our role as the data controller, please review the following:

If you have further questions or need assistance, feel free to contact us at [email protected].

1. PERSONAL DATA CONTROLLER
Sibilev Alexander, operating as the owner of Change PDF Online (changepdfonline.com), will act as the controller of your personal data.

2. CATEGORIES OF PERSONAL DATA WE COLLECT
We collect both data you provide voluntarily (e.g., your email address or uploaded documents) and data gathered automatically (e.g., cookies and technical details about your device).

2.1. Data You Provide:
If you choose to create an account on the Service, we will request your email address. This email address will be used to create your profile, send payment information, and facilitate communication. You may also provide your email when contacting our support team or opting to receive marketing updates. Additionally, personal data may be included in documents you upload to the Website if such documents contain such information.

2.2. Data We Collect Automatically:

2.2.1. Data About How You Found Us
We gather data about the source that referred you to us, such as the app or website where you clicked on our ad or link.

2.2.2. Device and Location Data
We collect certain information about your device and location, including:

Language settings
IP address
Time zone
Device type and model
Device settings
Operating system
Internet service provider and mobile carrier
Hardware ID

2.2.3. Usage Data
We log how you interact with our website. This includes:

The pages you visit
Features and content you engage with
Frequency and duration of your visits
Any purchases you make

2.2.4. Advertising IDs
Our service providers may collect your Apple Identifier for Advertising (IDFA), Identifier for Vendor (IDFV), or Google Advertising ID (AAID), depending on your device’s operating system. You can reset these identifiers in your device settings, though we do not control this process.

2.2.5. Transaction Data
When you make payments through the Service, our third-party providers may require financial details, such as your credit card number. While we do not store full credit card data, we may receive information related to transactions, including:

Date and time of the transaction
Transaction amount
Payment method type

2.2.6. Cookies
Cookies are small text files stored on your device to enhance your experience. These cookies may be session cookies (temporary and deleted when you close your browser) or persistent cookies (stored for a longer time). Cookies allow us to:

Recognize you when you revisit the site
Automatically populate fields based on your previous entries
Support navigation and advertising tracking

We also use tracking pixels to set cookies for online advertising purposes. Cookies are stored on your device and, in most cases, for a limited time.

3. PURPOSES FOR PROCESSING YOUR PERSONAL DATA
We process your personal data for the following purposes:

3.1. To Provide Our Service
We use your personal data to enable you to use specific functions of the Service seamlessly and address technical issues or errors. For example, we process your email to create your account or handle personal data included in documents uploaded to the Website.

3.2. To Provide Customer Support
We process your personal data to address technical support inquiries, respond to questions about our Service, and manage other communications you initiate. This may include sending notifications or emails regarding:

Service performance
Security updates
Payment transactions
Changes to our Terms and Conditions or Privacy Policy

3.3. To Communicate About Your Use of Our Service
We may send you email communications regarding the Service, such as updates or important notices. If you wish to opt out of such emails, follow the instructions provided in the footer of any email.

3.4. To Research and Analyze Your Use of the Service
We analyze how you use our Service to improve our offerings, develop new features, and better understand customer needs. Data from this analysis is used to:

Maintain, innovate, and design our Service
Conduct statistical and operational analyses
Test and refine features and products

To perform these analyses, we rely on several tools:

Appsflyer: Helps us understand how users find us and interact with the Service, including identifying which advertisements brought users to our Website. For details, read Appsflyer’s Privacy Policy. Appsflyer also allows you to opt-out of data collection for analytics purposes.
Facebook Analytics: Provides aggregated demographics, insights about user behavior, and interaction data such as how often purchases occur. Learn more from Facebook’s Privacy Policy.
Amplitude: Tracks user interactions and technical data (e.g., device type, time zones, unique identifiers). This tool helps us prioritize features based on usage patterns. View Amplitude’s Privacy Policy.
Firebase Analytics: A Google service that provides insights into user behavior and interaction with our Website. To understand how Google uses your data, consult Firebase Privacy Information and Google’s Privacy Policy.
Hotjar: Analyzes user behavior using tools like heatmaps, session recordings, and surveys. This data helps us enhance usability and engagement. View Hotjar’s Privacy Policy.

3.5. To Send You Marketing Communications
We may process your data to share marketing materials, including special offers and updates about new features or services available on our Website. If you prefer not to receive marketing communications, you can unsubscribe by following the instructions in the footer of our marketing emails.

3.6. To Personalize Our Ads
We, along with our partners, use your personal data to customize ads and display them at the most relevant times. For example, if you visit our Website, you might see ads for our products in your Facebook feed.

How to Opt Out or Influence Personalized Advertising

iOS Devices: Go to Settings > Privacy > Apple Advertising and disable Personalized Ads.
Android Devices: Navigate to Settings > Privacy > Ads and enable Opt out of Ads Personalization. You can also reset your advertising identifier in the same section.
macOS Devices: Open System Preferences > Security & Privacy > Privacy, select Apple Advertising, and deselect Personalized Ads.
Windows Devices: On Windows 10, go to Start > Settings > Privacy, then disable Let apps use advertising ID to make ads more interesting to you based on your app activity. For other versions of Windows, refer to additional guidance here.

For further details on managing ad preferences on various devices, check these resources:

Browsers: To prevent your browser from accepting cookies, adjust your cookie settings via the “Options” or “Preferences” menu. You can also use these guides:

Google Ads and Analytics:
You can opt out of Google’s personalized ads and prevent your data from being used by Google Analytics.

Ad Service Providers:

Facebook Pixel: Tracks conversions from Facebook ads, builds targeted audiences, and enables remarketing. Learn more about opting out of Facebook Custom Audience.
Facebook Ads Manager and Audience Network SDK: Allows us to select targeted audiences for our ads on Facebook and other Facebook-owned platforms like Instagram.
Google Ads: Delivers tailored ads based on user interactions with our Website, such as making a purchase or visiting specific pages.
TikTok Ads: Displays tailored ads to users based on criteria like geographical location. Review TikTok’s practices in their Privacy Policy.

3.7. To Process Your Payments
We offer paid products and services via the Website, using third-party payment processors for secure transactions. These services enable you to complete payments, and we are notified of the payment status.

We do not store or collect your payment card details. These are handled directly by the payment processors:

PayPal: Privacy Policy
Solid: Privacy Policy

3.8. To Enforce Our Terms and Prevent Fraud
We use personal data to enforce our agreements, including our Terms and Conditions, and to detect, prevent, and address fraudulent activities. When necessary, we may share your data with law enforcement or other authorities in connection with disputes or investigations.

3.9. To Comply with Legal Obligations
We process and share your data when legally required, such as in response to requests from law enforcement agencies. This ensures compliance with applicable laws and regulations.

4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA

This section outlines the legal bases under which we process your personal data. For details on specific purposes, please refer to Section 3. This section applies exclusively to users located in the European Economic Area (EEA).

We process your personal data under the following legal bases:

4.1. Your Consent

Under this legal basis, we:

Collect and process cookie files from your device.
Send you marketing communications.

4.2. To Perform Our Contract with You

Under this legal basis, we:

Provide our Service in accordance with our Terms and Conditions.
Offer customer support.
Communicate with you about your use of our Service.
Process your payments.

4.3. For Legitimate Interests

We rely on legitimate interests unless overridden by your interests, rights, or freedoms. Legitimate interests include:

Communicating with you regarding your use of our Service:
For example, we may send you an email about a new product release or remind you to complete a purchase. The legitimate interest here is encouraging you to use our Service more often.
Researching and analyzing your use of the Service:
This allows us to understand user preferences and improve the Service (e.g., simplifying navigation or introducing new features).
Sending you marketing communications:
The legitimate interest is promoting our Service, including new products and special offers, in an appropriate manner.
Personalizing our ads:
The legitimate interest is promoting our Service in a targeted way.
Enforcing our Terms and Conditions and preventing fraud:
This includes enforcing our legal rights, combating fraud, and addressing unauthorized use of the Service.

4.4. To Comply with Legal Obligations

We may process your personal data to comply with laws, regulations, and legal requirements.

5. WITH WHOM WE SHARE YOUR PERSONAL DATA

We share personal data with third parties to help us operate, provide, improve, integrate, customize, support, and market our Service. Information is shared for the purposes outlined in Section 3 of this Privacy Policy. The types of third parties we share information with include:

5.1. Service Providers

We share personal data with third-party service providers hired to perform specific business functions on our behalf. These include:

Cloud storage providers
SDK licensors: PSPDFKit
Data analytics providers: Facebook, Firebase, Appsflyer, Amplitude
Measurement partners
Communication service providers
Marketing partners: Social media networks, marketing agencies, email delivery services (e.g., Facebook, Google, TikTok)
Payment service providers: PayPal, Solid

5.2. Law Enforcement and Public Authorities

We may disclose personal data:

To enforce our Terms and Conditions.
To protect the rights, privacy, safety, or property of our affiliates, users, or others.
To respond to requests from courts, law enforcement agencies, regulatory bodies, and other government authorities.

5.3. Corporate Transactions

In the event of a business development, such as the sale or acquisition of assets, customer information may be transferred as part of the transaction. Such information may also be shared with affiliated entities (e.g., parent companies or subsidiaries) during corporate events like mergers, consolidations, or asset sales, or in the unlikely case of bankruptcy.

6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS

To help you maintain control of your personal data, we provide the following rights:

Accessing, Reviewing, Updating, or Correcting Your Personal Data:
You may review, edit, or modify the personal data you have previously provided on our website.
Deleting Your Personal Data:
You can request the deletion of your personal data as permitted by law. We will make reasonable efforts to honor your request. However, in some cases, legal obligations may require us to retain certain data for a specified period. In such cases, we will delete your data once these obligations are fulfilled.
Objecting to or Restricting the Use of Your Personal Data:
You can request us to stop using all or part of your personal data or to limit its usage.

Additional Information for EEA-Based Users

If you reside in the EEA, you have additional rights:

Right to Lodge a Complaint with a Supervisory Authority:
We encourage you to contact us directly so we can address your concerns. However, you also have the right to file a complaint with the appropriate data protection authority in your EU Member State of residence, work, or the location of the alleged infringement.
Right to Data Portability:
You can request your personal data in a machine-readable format by sending a request as described below.

To exercise any of these privacy rights, please email us at [email protected].

7. AGE LIMITATION

We do not knowingly collect or process personal data from individuals under 16 years of age. If you become aware that anyone under 16 has provided us with personal data, please contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to countries outside the one in which it was originally collected to provide the services outlined in our Terms and Conditions and for purposes outlined in this Privacy Policy. When such transfers occur to countries without the same data protection laws, we implement specific safeguards, including:

Standard Contractual Clauses approved by the European Commission.
European Commission Adequacy Decisions for certain countries with adequate data protection standards.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If material changes are made, we will notify you through available means, such as email, and provide an opportunity to review the updated Privacy Policy. By continuing to use our services after the changes take effect, you agree to be bound by the revised Privacy Policy.

10. CALIFORNIA PRIVACY RIGHTS

Under California’s “Shine the Light” law, California residents can request information about the personal data shared with third parties for direct marketing purposes once per year.

To request this information, send an email to [email protected] with the subject line “Request for California Privacy Information” and include your state of residence and email address in the message body. If you are a California resident, we will respond with the requested information to your email address.

11. DATA RETENTION

We retain your personal data for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, and enforcing our Terms of Use or other agreements.

For example, to prevent misuse of trials, introductory offers, or discounts, we may retain information about their acceptance as long as these features are available in our service.

Personal data may be retained longer if it is the subject of a legal claim or relevant to ongoing litigation or proceedings.

12. HOW “DO NOT TRACK” REQUESTS ARE HANDLED

Unless explicitly stated in this Privacy Policy, this website does not support “Do Not Track” (DNT) requests. For information on whether third-party services we use honor DNT requests, please consult their respective privacy policies.

13. CONTACT US

If you have any questions about this Privacy Policy, previous versions, or your account, please contact us at [email protected].

Last Updated: November 2024